Find help right now

Centre Manager Lifeline - Sydney & Sutherland

Wesley Lifeforce Suicide Prevention Services Branch

  • make a difference and save lives
  • CBD and Sylvania locations
  • full-time role: flexible hours and work arrangements
  • generous salary packaging provisions

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. Our Vision is “Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can.”

Wesley Mission has long been a leader in the suicide prevention field, establishing the first Lifeline centre in 1963. Oversee the operations and delivery of one of Australia’s largest Lifeline call centres.


About the centre

In 1963, while led by Reverend Dr Sir Alan Walker, Wesley Mission established the first Lifeline. Since this time, the Lifeline movement has grown significantly and is now Australia's largest national phone support services, answering over a million calls per year. As one of the 37 accredited Lifeline Australia Centres, Lifeline Sydney & Sutherland is owned and operated by Wesley Mission and supports more than 30,000 people annually through its 13 11 14 crisis support service. The Centre is continuing to grow its volunteer base and its existing suite of support services within the community. The Centre is one of several programs supported and operated under Wesley Mission’s suicide prevention branch, Wesley LifeForce Suicide Prevention Services.


About the role

The Lifeline Centre Manager is a critical leadership role within the Wesley LifeForce Suicide Prevention Services Branch, overseeing the operations of its National 13 11 14 Crisis Support Service. The role is responsible for:

  • leading a team keeping the Help Seeker at the centre of everything you do
  • providing strategic leadership and oversight of both the Centre’s training and supervision programs to deliver the best possible support for Australians in crisis
  • ensuring quality support to and engagement of the Centre’s volunteers, thereby creating a sense of belonging and community 
  • developing a team of Trainer Assessors, clinically trained Crisis Support Supervisors as well as enabling functions through mentoring, coaching and the provision of constructive feedback
  • being a change advocate leveraging performance data and other insights to inform action
  • operational management of the Lifeline Sydney and Sutherland Centre across two office sites in both Sydney CBD and Sylvania
  • developing and growing the Centre’s service capacity, inclusive of establishing and nurturing relationships with key partners, stakeholders and funders.


Essential criteria

  • tertiary qualifications or experience in human services, community services, counselling or relevant discipline/field
  • strong operational leadership with a proven ability to lead change and continuous improvement
  • demonstrated business development skills and experience
  • experience delivering or overseeing training programs
  • experience in leading teams with a proven ability to mentor
  • ability to build and maintain relationships with key stakeholders
  • strong organisational and problem-solving skills
  • highly-developed interpersonal skills with excellent written and oral communication
  • ability to work independently and as part of a team, manage time honestly, flexibly and appropriately
  • good computer literacy skills, ability to maintain accurate statistical and evaluation                   data
  • cultural awareness and sensitivity 
  • current driver’s licence.


Desirable criteria

  • Certificate IV in Training & Assessment, or willingness to obtain
  • experience in managing volunteers
  • experience working in mental health and suicide prevention
  • not-for-profit or cause related management experience.



Remuneration is in accordance with the position requirements and your experience.  Generous salary packaging benefits are also included in addition to superannuation.


Closing date

5 pm, Wednesday 4 November 2020, with applicants expected to be available for interview during the week of 9 November 2020.


Apply now

For inquiries about the role, please contact James Bell on 1800 100 024.

To apply, please send your application letter addressing the both the essential and desirable selection criteria and current resume to:

A full Position Description is attached below.


Wesley Mission is a Christian organisation requiring all staff to affirm its values. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number and Criminal History Record Check).  Aboriginal and Torres Strait Islander people are encouraged to apply.

Related links