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Business partner information


Given the spread of the novel coronavirus (COVID-19) and its declaration by the World Health Organisation (WHO) as a global health pandemic, Wesley Mission is taking considered action to ensure the safety, health and wellbeing of our people, clients, visitors, suppliers and contractors. 

This is, above all, a human and social issue, necessitating significant changes in the way we all conduct our daily lives, and how we as an essential service maintain business continuity, responding with wisdom and agility during a time of rapid change.  Wesley Mission recognises the importance of providing our partners with relevant and timely updates which may potentially impact our services and programs. 

A COVID-19 Response Group has been set up within Wesley Mission to guide our response and inform decision-making regarding the essential services of Wesley Mission. This organisational agility has resulted in a rapid response prioritising the health and wellbeing of our staff, clients and partners while continuing to support those communities who are vulnerable and most in need. Unfailing integrity is one of our core values, and we are committed to keeping you fully informed as the COVID-19 situation evolves. Decisions will be kept under review and may change over the coming days and weeks as Australia’s response to COVID-19 evolves.

Directly below is a summary of the most pressing questions our partners are currently asking us:

  • What safeguards have been implemented to ensure the health and wellbeing of clients, staff and visitors to Wesley Mission services?
    • All our workers are being briefed daily via our internal communication channels so they are equipped, informed and empowered with the most recent government guidelines, training and health advice.  
    • A COVID-19 incident report protocol allows for rapid reporting and action in line with NSW Health should any confirmed cases of COVID-19 be identified.
    • escalated cleaning procedures have been implemented at our offices and service locations;
    • infection control and social distancing instructions signage visible to all visitors and staff, as advised by NSW Health.
    • COVID-19 Infection Control and COVID-19 Outbreak Preparedness Training provided by the Australian Department of Health has been undertaken by a number of our service front line staff. Additionally, further COVID-19 Prevention and Infection Control training is being through our online Learning and Development.
    • COVID-19 visitor screening has been implemented across centres.
    • Adherence to social distancing protocols during face-to-face appointments.
    • A Working From Home Policy has been escalated and where possible, works have transitioned to working from home.
    • Travel restrictions have been implemented in line with recent advice from Federal and State Governments.                
  • Do you have business continuity plans in place?

    Wesley Mission has in place a business continuity management plan and COVID-19 Response Group to help reduce the potential impact of a pandemic event on providing essential services to our communities.  Our business continuity management plan has been activated since Tuesday 17 March, 2020 and has allowed us to continue, government directives notwithstanding, with business as usual.

  • Do you have enough Personal Protective Equipment (PPE) for your frontline care workers?

    Yes.  Our procurement team has proactively sourced enough PPE for all our service areas and continues to liaise with NSW Health to ensure that our frontline workers are resourced appropriately.

  • How will we know if services have been impacted?

    Our website now has a central hub for all information relating to impacted services, programs and reflects any changes which are implemented by Wesley Mission or Federal/State governments. This will be monitored daily and updated accordingly, view here

  • How are you conducting meetings?

    Face-to-face meetings are only held if an “in-person meeting” is critical to the process and social distancing protocols are strictly followed.  All other meetings, where possible, are held via video conferencing facilities.

  • How are you screening clients, suppliers and contractors visiting Wesley Mission offices?

    The Australian Government advises that anyone who has travelled internationally or has come into direct contact with a confirmed case of COVID-19 must isolate themselves (other than to seek medical advice) and should monitor their health for 14 days from the date of entry or contact. We ask that our clients, suppliers and contractors follow this advice to ensure their own safety as well as the safety of our other clients, suppliers and contractors, our staff and the public.

    For Wesley Mission clients, suppliers and contractors who have travelled from or transited through any international location in the previous 14 days, we ask that they advise their preferred Wesley Mission contact and conduct virtual meetings (rather than in person meetings) for 14 days.

    Wesley Mission provides hand sanitisers and disinfectants in all offices to promote a healthy workplace, and we encourage visitors (and our staff) to adhere to heightened hygiene practices. We have also advised that if a client, supplier or contractor is feeling unwell when visiting our services, they should make their Wesley Mission host aware, so we can support them accordingly.

  • How are you ensuring these protocols are followed?

    Our COVID19 Response Group is providing oversight and leadership to ensure protocols are strictly enacted.  Our Leadership Management Team and centre Managers have been briefed on COVID-19 protocols and daily communication is taking place to ensure proactive prevention of the spread of COVID-19, ensuring business continuity and the ongoing delivery of our essential services.

    If you are an organisation with a suspected or confirmed case of COVID-19 and Wesley Mission clients or staff may be affected, we ask that you immediately contact your preferred Wesley Mission contact.

The COVID-19 pandemic is an evolving situation. Wesley Mission is committed to supporting our partners and communities during this time, If you have specific questions, please contact us via the form below and we will respond as soon as possible.

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