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Service updates

Wesley Mission’s services are here for you and for those who are vulnerable throughout this unprecedented time. The vast majority of our work is an essential community service, and we expect to continue providing the best possible care throughout this time of need. Due to government directives or other temporary disruptions, while we continue to provide our services some may be delivered in a different way. Below is an update of those services that have temporary changes. 

  • Newcastle Community Hub

    Newcastle Community Hub is open for business. Our No Wrong Door approach is temporarily adapted to comply with COVID-19 NSW Health recommendations. We continue to assist every person who contacts the Hub by phone, email or in person, while maintaining social distancing and health hygiene measures. Our Client Support Team is committed to an end-to-end client experience which addresses a client’s immediate needs, and where appropriate, also linking clients to service supports that consider their broader circumstances.

    To speak with a Client Support Team Member please phone 02 4951 3600, or email newcastlecommunityhub@wesleymission.org.au 

  • Wesley Christian Life

    Due to the recent outbreaks of COVID19 in Sydney, our congregations will not be gathering in-person. Please join us online for a current Sunday service in English, Chinese or Indonesian here, or access our library of Sunday services in Samoan here.

    We also have additional resources in English that we pray will bless and uplift you here.

    If you’re in need of pastoral care, we encourage you to get in touch by emailing our pastoral team at christianlife@wesleymission.org.au

  • Wesley Community Legal services

    Wesley Community Legal Service is a free service available throughout New South Wales, and is available by telephone and email. The service has temporarily stopped in-person appointments. Our friendly and helpful lawyers understand how gambling problems affect individuals and families and are ready and waiting to help. Call us on (02) 9263 5590.

  • Wesley Conference Centre

    The Wesley Conference Centre is open and available to assist with live and virtual events.

    A registered COVID Safe business, all staff have completed the Restaurant & Catering Association COVID-19 Hospitality Best Practice Training.

    In line with the latest safety regulations and recommendations, we have put in place a number of COVID safe steps and precautions to ensure the safety of all our visitors and staff is maintained, these include:

    • Placing signage throughout the venue to communicate the importance of hand washing, social spacing, coughing etiquette and staying at home if you’re unwell
    • Placing hand sanitisers, tissue boxes and bins for hygienic disposal in all spaces
    • Increasing our comprehensive cleaning and disinfecting of all surfaces
    • Our catering service options have been modified, and we continue to stringently adhere to all food safety regulations and requirements
    • Implementing social spacing strategies, adhering to the limit of one person per two square metres
    • Providing virtual events including webcasting, video conferencing broadcasting from our digital studio.

    …and more.

    Please contact our team here to find out more about how we can help you hold your next event.

  • Wesley Counselling

    Welsey Financial Counselling are still committed to delivering the best possible support service to all clients and have temporarily adapted its services to ensure the safety of our clients and staff is fully met.

    Wesley Financial Counselling is currently providing telephone and video conference appointments to those who require financial counselling at the following locations:

    • Ashfield 
    • Woolloomooloo 
    • Maroubra 
    • Bankstown 
    • Bondi Junction 
    • Bella Vista 
    • Sydney CBD
    • Fairfield 
    • Newcastle 
    • Sutherland 
    • Taree
    • Tuggerah 
    • Windsor 
    • Wollongong
    • Penrith 
    • Port Macquarie 

    To arrange an appointment with a financial counsellor please contact us:

    Phone 1300 827 638
    Email financialcounselling@wesleymission.org.au
    Online Enquiry: www.wesleymission.org.au/financial-counselling

  • Wesley Disability Services

    Cancellations

    Wesley Mission will charge up to 100% of services that are cancelled under the following circumstances:

    • Where you do not show up for a scheduled support within a reasonable time, or you are not present at the agreed place and within a reasonable time when we are travelling to deliver the support;
    • Where Wesley Mission receives less than two (2) clear business days’ notice for a support that is less than eight (8) hours continuous duration and worth less than $1,000; or
    • Where Wesley Mission receives less than five (5) clear business days for any other support.

    Three new support coordination items under Core Supports

    Clients can flexibly use their Core or Capacity Building budgets for support coordination. As Wesley Disability Services is a provider of Support Coordination Services we can provide this service as needed.

    If you are already using Wesley Disability Support Services please contact your Service Manager directly if you have any further questions. If you would like to enquire more about our services or have any further questions please call 1800 021 821 or email ndis@wesleymission.org.au.

  • Wesley Emergency Relief

    Wesley Mission’s Emergency Relief program helps people address their immediate basic needs in times of financial crisis.

    Due to COVID-19, the Emergency Relief team has launched a new online submission form to help respond to the high volume of enquiries we are currently receiving. Once the form has been submitted, a team member will contact you within seven business days to discuss your enquiry.

    To access the Wesley Emergency Relief form, please click here.

    For urgent support, please email emergencyrelief@wesleymission.org.au

  • Wesley Hospitals

    Our patients’ wellbeing is our highest priority. But as we navigate these challenging times, we’re continually making changes to our visitor rules to follow government guidelines surrounding COVID-19.

    We ask all visitors at Wesley Hospital Ashfield and Wesley Hospital Kogarah to follow our visitor guidelines as we do all we can to keep our community safe: 

    • Only one adult can see their loved one per day for a 30-minute visit
    • we are unable at this time to have anyone under 12 attend the hospitals
    • visitors will still be required to participate in screening and wear a mask at all times whilst on site.

    If you have been identified as a close or casual contact to a COVID-19 case by NSW Health or are experiencing COVID-19 symptoms, we will be unable to let you visit our hospitals.  

    To keep connected to your loved ones during this time, we highly recommend you keep in touch through interactive means such as video calls and messaging, our staff will do all they can to assist your loved one in using the technology they have available to them.

  • Wesley Out Of School Hours Care

    Vacation care will continue to run through the school holidays and on the pupil free day in line with our COVID Safe Plan.

    Program changes have been made and fall in line with the current restrictions and advice from both NSW Health and NSW Department of Education. 

    All incursions and excursions will be cancelled and all children enrolled for those days will be shifted to an “in service program”.

    Please contact the centre for further information on the program changes or email oosh@wesleymission.org.au

    The wellbeing of children at our Wesley Out of School Hours Care (Wesley OOSH) centres is our number one priority. We have a COVID Safe Plan to ensure that our centres continue to remain a safe environment for everyone.

  • Wesley ParentsNext

    Wesley ParentsNext is a flexible and supportive program for parents with young children and has adapted its services to now be done online and over the phone. The service has temporarily stopped in-person appointments but still remains committed to supporting clients to plan ahead and work towards their education and employment goals at a pace that suits families and circumstances.

    Contact number: 1300 911 486

  • Wesley Residential Aged Care

     It is of utmost importance that our residents feel safe and cared for in our centres, and that life continues as normally as possible. We know how important it is for the emotional and mental wellbeing of our residents and their family members to remain in contact, and we encourage families to connect with their loved ones as often as possible.

    Here’s how we’re caring for our residents while minimising the risk of COVID-19 entering any of our Centres.

    Visiting guidelines

    Please note that our visiting arrangements are informed by the latest public health advice available and can change rapidly based on any cases of suspected or confirmed community transmission or increased areas of concern. Further restrictions may be implemented at our Centres at short notice to keep everyone safe. We recommend that you visit NSW Health for the most current information on any COVID-19 restrictions for residential aged care facilities. Alternatively, you can contact the Centre directly prior to your visit for the latest advice.

    Based on the current public health advice, the following visiting arrangements at our residential aged care facilities will remain in place until further notice:

    • Visiting our Centres is currently restricted to essential care visits and for compassionate reasons only. Please contact your Centre if you wish to arrange such a visit
    • In circumstances where essential care or compassionate visits are permitted:
      • Visitors must provide contact details and pass all screening questions before a visit can proceed
      • Anyone entering a Wesley Mission Residential Aged Care Facility must wear a clean surgical mask at all times, which will be provided to you on arrival
    • Non-contact communication options, which can also be arranged through your local Centre, include:
      • Video conferencing
      • Telephone calls
      • Letters via post
      • Letters via email

    If you are permitted to visit one of our Centre’s, we ask that you follow strict hand hygiene and respiratory etiquette protocols, and maintain physical distancing of at least 1.5m, even when visiting in residents’ rooms. We also ask that you visit with your loved one only and do not physically interact with other residents or visitors.

    We also strongly encourage our visitors and staff to follow all COVID safe measures in the community, to minimise the risk of our residents and staff being exposed to the virus.

    Pre-entry screening

    Anyone wishing to enter any of our Centres will be screened on arrival. This includes visitors, staff and contractors. Anyone who meets any of the following criteria will not be permitted to enter any of our Centres:

    • If you have been to any close or casual contact locations in NSW, or any Interstate or New Zealand places of high concern
    • If you have a fever (37.5°C or higher) and / or symptoms of COVID-19
    • If you are waiting for a COVID-19 test result, or have been confirmed as having COVID-19 and are still within your self-isolation period
    • If you are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
    • If you live in a household with a person who is identified as a close contact of a person with confirmed COVID-19 or are within their self-isolation period
    • PLEASE NOTE: From 1 June 2021 until 30 September 2021, you must have received your 2021 influenza vaccine, unless you meet the criteria outlined under the exceptional and special circumstances here: https://www.health.nsw.gov.au/Infectious/covid-19/Pages/racfs-visits-outings.aspx

    Cleaning, hygiene and training

    We adhere to the strictest cleaning, hygiene and infection control practices as defined by public health authorities. Our staff use personal protective equipment in appropriate circumstances. Hand sanitiser is available to residents, staff and visitors throughout each home.

    During the pandemic our cleaning regime has been intensified to minimise the risk of contact transmission of the virus. Frequently touched surfaces in resident areas are being cleaned with a neutral detergent at least daily, when visibly soiled, and after every known contamination. An additional 4 hours of cleaning has been scheduled at all of our Centres daily. When necessary, we will initiate a deep clean of any home to ensure there is no infection. 

    Staff across our homes have completed mandatory COVID-19 training. At each Centre, an Infection Prevention and Control Lead has been appointed and has completed additional specialist training to ensure they are prepared to prevent and respond to infectious diseases.

    As always, if you have any questions or concerns please do not hesitate to contact your local Centre, or you can contact us at our dedicated COVID-19 email address: AgedCarec19@wesleymission.org.au.

  • Wesley Retirement Living

    The wellbeing of our residents and staff is our number one priority and we are working to ensure that our Retirement Villages continue to remain a safe environment for everyone.

    We are committed to communicating transparently and clearly with our residents and have issued letters to keep them up to date with the preventative actions taken so far in line with Australian Governments advice, for their safety.

    We have robust infection control practices that are reviewed and updated regularly. Our staff and residents are supported through training and education on infection control, outbreak management and COVID-19 in accordance with advice from the Australian Department of Health and local Public Health Units. 

    Our open day events have been cancelled in response to Government guidelines. We are however still conducting personal tours for our sites, with a limit on the number of people attending to comply with social distancing requirements. Please talk to our friendly Sales and Guest relations team if you have any questions regarding a tour at a Wesley Retirement Village.

    We strongly advise all visitors to adhere to the Governments’ advice and help us to keep our vulnerable community safe during this unprecedented time and thank you in advance for your co-operation.

    We ask that you refrain from visiting our communities if:
    •    You have returned from overseas in the last 14 days.
    •    Have had contact with someone who has tested positively for COVID-19.
    •    You experience any of the symptoms associated with COVID-19, including:
         - Runny nose;
        - Headache;
        - Cough;
        - Shortness of breath and/or rapid breathing;
        - Sore throat;
        - Fever; and
        - Malaise.
    If you are experiencing these symptoms, please contact your local GP.

    If you require any further information with regards to visiting a Wesley Retirement Village and/or have any questions or concerns please don’t hesitate to call our village teams who are dedicated to supporting our residents during the COVID-19 threat.

    Phone number: 1800 931 107

    Email: wesleyretirementliving@wesleymission.org.au

  • Wesley School for Seniors

    In keeping with the NSW Government health orders, we’ve had to delay holding our classes in-person until January 2022. At this stage, we’ll be starting enrolments for next year Term 1 on Monday 17 January 2022. We’ll let you know if there are changes. 

    In the meantime, if the health orders change to allow us to hold in-person classes before then, we’ll plan to hold a series of workshops during the holidays.

    For students who are currently enrolled for in-person classes for Term 3, we’ll apply a credit. If you’d like to discuss your fee payments for this term, or if you have any questions, please call us on (02) 9263 5416.

    We’re pleased to announce that our term four online classes will start again on Tuesday 5 October 2021, via Zoom. We’ve added 25 fun and educational classes, including yoga, guitar, art, languages, photography and much more. To enrol in a class or to find out more, click here.

  • Wesley Seniors Social Hub

    Staying connected with one another is more important than ever, especially during this challenging time.

    Wesley Seniors Social Hub is open for business. We continue to assist every person who contacts the Hub by phone, email or in person, while maintaining social distancing and health hygiene measures.

  • Wesley Youth Hope

    We are still currently running our Youth Hope Program and Youth Action Team in the Blacktown and Penrith areas. We will continue to support families in case management, ensuring both worker and client safety is always our number one priority. Our team is getting creative in how we meet and engage with our clients including:

    • FaceTime calls
    • Meeting at local parks
    • Meeting at front verandas.

    We currently cover 5 Child Protection offices in Penrith, St Marys, Hawkesbury, Blacktown and Mt Druitt, and take both self and community referrals.

    We are not a crisis service; however, we are able to refer you to other services when necessary.

    Our service is available from 9 am – 5 pm Monday to Friday

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