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Frequently asked questions

Can't find what you're looking for? Contact the fundraising team on 1800 021 821 or by emailing [email protected]

Fundraising

  • How is my money used?

    All donations received by Wesley Mission help fund our community services, supporting those most in need and strengthening our community. Check out our latest appeal to learn more about how your donation is used.

  • Does my donation go to the church?

    No. Wesley Mission is part of the Uniting Church in Australia and our mission is to continue the work of Jesus Christ in Word and deed. To support our mission all donations are directly used in Wesley Mission Community Services. If you would like to financially support our Christian life ministries please consider making an offering. Offerings are not the same as donations and are not tax deductible.

  • What percentage of my donation goes toward administration?

    Of every $1 donated to Wesley Mission 82 cents is spent delivering community services. The remaining 18 cents is spent in administration.

  • Is my donation tax deductible?

    Yes. All donations of $2 or more to Wesley Mission are fully tax deductible.

  • What’s the difference between a one off donation and a regular donation?

    A one off donation is a single donation made to a particular area of need or donated to wherever it is needed most. A regular donation is deducted from your credit card or bank account, via direct debit, on a regular basis.

  • How can I update my details?

    To update your mailing address, email address or any other details please email [email protected]. We never suggest sending any financial information via email. If you wish to update your payment details, call Wesley Mission between 9 am and 5 pm, Monday–Friday on 1800 021 821.

  • Do you accept donated goods or gifts in kind?

    Yes. Wesley Mission does generally accept donated goods and gifts in kind, but it can depend on the quality of the goods, the location and the current need for the goods. If you would like to donate any goods please email [email protected] or call 1800 021 821

  • Does Wesley Mission retain my credit card details?

    In line with our Payment Card Industry (PCI) compliance approach, Wesley Mission does not retain any of your financial details in our systems. PCI compliance refers to a set of requirements administered by the Payment Card Industry Security Standards Council, an independent body, designed to ensure that all organisations that process, store or transmit credit card information maintain a secure environment.  Contact us at [email protected] for more information

  • How can I remove my details from Wesley Mission’s mailing list?

    If you no longer wish to receive Wesley Mission communications or would like to reduce the amount you currently receive, email [email protected] or call 1800 021 821. When contacting us, please supply your name, address and Supporter ID. If you would prefer to receive email communications than posted communications please provide a current email address. 

    If you are receiving unwanted communications from other organisations, we suggest registering your details with the Australian Direct Marketing Association’s (ADMA) Do not mail service.

  • How did Wesley Mission obtain my address?

    If you have received Wesley Mission communications you have either supported us in the past or we have acquired your contact details from an external list provider. If you no longer wish to receive Wesley Mission communications email your name and address to [email protected] or call 1800 021 821

Face to face fundraising

  • What is face to face fundraising?

    Face to face fundraising is a critical way for Australian charities to raise the funds needed to pay for the vital services they provide.  Through face to face fundraising more than two million generous Australians have given $2.4 billion to charities since 2007. Without the generosity of Australians who support charities through face to face fundraising, it would not be possible to deliver life changing services to people in communities across Australia and the world. 

  • Does it work?

    Face to face is one of our most effective forms of fundraising. The personal nature of face to face fundraising means that we can attract many people who we would not otherwise be able to reach through other methods.

    I have become a Wesley Mission supporter through one of your fundraisers on the street/shopping centre and now have a query. Who should I contact?

    Please email our friendly Face to Face Fundraising team: [email protected] or phone 02 92635532 and we’ll be happy to help you Monday to Friday 9:00am to 5:00pm. It’s really helpful if you can tell us where and when you spoke to our fundraiser.  

  • Why is face to face fundraising important?

    To do our work well, we need a stable income that allows us to plan for the future. Our face to face fundraisers ask the public to make a long-term commitment to give a regular monthly donation. The value of this kind of income cannot be overstated. It means that we can budget and plan for, long-term projects and programs that have the greatest impact on the fundraising goals and outcomes we need to achieve.

  • Why do you ask people to make regular gifts?

    We ask people to make regular donation to Wesley Mission so that we have a steady and predictable income. Giving regularly by bank transfer or providing your card details is the most cost effective way to make a donation as it saves money on administration – meaning that  more can go to our community programs. Regular donations give long-term security and enable us to plan for the future. Many people also find that they prefer to spread the cost of giving over small, regular instalments. This way they are able to give more over time and we can therefore help more people in need. 

  • Do use paid fundraisers or volunteers?

    In most cases there simply aren’t enough volunteers, and there are many issues around volunteers performing such a task. We are one of the charities in Australia to choose to run our own in-house face to face fundraising program, while we also use professional agencies to help recruit supporters. Either way, there is a cost to run the program. Whether it’s an in-house or outsourced program, time and resources are needed to recruit, train, manage and maintain fundraisers to ensure our face-to-face fundraiser is as knowledgeable and professional as possible when representing Wesley Mission

Workplace giving

  • How can I start donating through workplace giving?

    If your employer has a workplace giving program, contact your workplace representative to find out if Wesley Mission is registered as a beneficiary. If we are registered, set up your personal workplace giving account with your employer and simply nominate Wesley Mission as your charity of choice. If your employer doesn’t have a workplace giving program, complete our workplace giving form or email your enquiry to [email protected] and we will encourage your employer to start a workplace giving program. Once this has been set up, you can start donating to Wesley Mission via your pre-tax pay.

  • What’s the difference between workplace and regular donations?

    Workplace giving is deducted from your salary before tax through your employer on a regular basis. Regular giving is an automatic regular deduction which you arrange directly with Wesley Mission, and the deduction is made after tax. For advice on tax rates, visit the Australian Taxation Office.

    Australian Tax Office 

  • What happens if I change jobs?

    If you change employer you may contact your new employer’s payroll representative and tell them that you would like to donate to Wesley Mission via workplace giving.

  • Can I reduce, increase or stop my workplace giving at any time?

    Yes, to make changes regarding your workplace giving you will need to contact your employer’s payroll representative.

  • Does Wesley Mission send receipts for workplace giving donations?

    No, you won’t receive receipts from us but, at the end of the financial year, your PAYG summary should contain the necessary donation information to be used for your tax return. 

Fundraise for Wesley Mission

  • Can I personally fundraise for Wesley Mission?

    Yes. Fundraising for Wesley Mission can be a fun and rewarding activity. If you have any questions, email [email protected]

  • How do I fundraise for Wesley Mission?

    Wesley Mission’s Everyday Hero or GrassRoots personal fundraising pages allow you to fundraise in whatever way you want to, whenever you want to. You challenge can be personally tailored around the time, energy and creativity that best suits you. Find something you’ve always wanted to do but haven’t dared or tried, and challenge yourself with your personal fundraising goals. Tell your friends and family about your mission and start fundraising.

  • Why fundraise for Wesley Mission?

    Wesley Mission’s Everyday Hero or GrassRoots pages provide a unique opportunity to fundraise for vulnerable people in our community while also helping you to fulfil a personal dream or challenge.

  • Are donations tax deductible?

    Yes, all donations of $2 or more are tax deductible for Australian taxpayers.

  • Will receipts be issued?

    When your friends and family sponsor your mission via your online fundraising page, an e-receipt is issued immediately after their payment.

  • What if I make a mistake when donating online?

    If you make an error when entering the details of your donation, you have 30 days in which to notify Wesley Mission. All requests for refunds must be made in writing using one of these methods:

    Email [email protected]

    Fax (02) 9267 1022

    Mail: Wesley Mission Fundraising PO BOX A270 Sydney South NSW 1235.

    Please include the transaction date, donation amount, your name, the tax invoice number and, if you are an existing supporter of Wesley Mission, your Supporter ID.

  • What if I have a change of heart?

    Wesley Mission will not automatically refund donations if you have changed your mind. For this reason, we ask that you make your choice to donate carefully. If you have had a change of heart regarding your support, please contact us as soon as possible.

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ACNC Registered Charity Tick_Wesley MissionWesley Mission is a part of the Uniting Church in Australia, Charity Number ABN 42 164 655 145, is endorsed by the Australian Taxation Office as a Deductible Gift Recipient, and therefore gifts of two dollars ($2) or more to Wesley Mission in each State or Territory are tax deductible for the donor. All donations are directly used by Wesley Mission Community Services Pty Ltd.

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